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Shipping & Returns

Destinations:

Currently we only ship to Canada and the United States. (Canadian Customers please contact us prior to purchasing.)


Shipping:

All items are shipping via UPS or FedEx, depending on the size or item purchased.  Shipping rates vary depending on the item’s size and weight, therefore, the total rate will be provided at checkout. In stock merchandise will be shipped within 24-48 hours on business days. All UPS Ground shipments take between 1-7 business days to arrive. Expedited shipping options are available.

If you require any special attention, please contact us before payment or express your concerns under the “comment” section during checkout. 

Returns

We value our 100% customer satisfaction rate.  If for any reason you are dissatisfied with a product received, please contact us immediately (within 30 days.)  Our team will be more than happy to assist you with any concerns.  In most cases, returns will have to be sent directly to the manufacturer and we are always more than happy to assist you in contacting and making arrangements with them.  PLEASE NOTE – on some items, a 20% restocking fee may be applied.  Please contact us for more information. 

Products ELIGIBLE for Return:

  • Defective items are eligible for return within 30 days of the invoice/ship date.
  • Non-defective unopened items are accepted for return within 30 days of the invoice/ship date. A restocking fee of 20% may be assessed.

Products NOT ELIGIBLE for Return:

  • Non-defective opened items are not eligible for return for any reason.
  • Items showing signs of misuse or consumer abuse will not be accepted for return.
  • Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging.

All returns must be shipped freight prepaid and double boxed (i.e., the manufacturer's box and packaging packed inside your shipping box) with a customer confirmation number displayed on the outside of your shipping box, along with the number of boxes being shipped back (i.e., 1 of 6, 2 of 6).


For any further concerns, please do not hesitate to Contact Us. Thank you!


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